Mediation: a process in which a third party works with parties in conflict to help them change the quality of their conflict interaction from negative and destructive to positive and constructive as they discuss and explore issues and possibilities for resolution.
More about the mediation process
President's New Year's Message: www.mediate.com/iamediators/pg1041.cfm
Results of 90-day Plan:www.iamediators.org/pg1032.cfm
Taking Care of Business
IAM FALL CONFERENCE HIGHLIGHTS 2012